SerenEScape Travel's Cancellation Policy outlines the terms for canceling or modifying your booking.
Deposit: Your deposit is required to secure your spot and is non-refundable except as noted below.
Cancellation Timeline: - More than 90 days before departure: Forfeit deposit; remaining balance refunded minus a $150 administrative fee per traveler. - 60–90 days before departure: 50% of total trip cost is non-refundable. - 30–59 days before departure: 75% of total trip cost is non-refundable. - Less than 30 days before departure: 100% of total trip cost is non-refundable.
Trip Cancellation by SerenEScape: If we cancel a trip due to insufficient enrollment, safety concerns, or force majeure, you will receive a full refund or the option to transfer to another departure.
Travel Insurance: We strongly recommend purchasing comprehensive travel insurance that covers trip cancellation, medical emergencies, and trip interruption.
Transfers: Subject to availability, you may transfer your booking to another traveler or a future departure. A $150 transfer fee applies.
Payment Plan: If you are on a payment plan and cancel, all amounts paid are subject to the cancellation schedule above. Outstanding balances for canceled bookings are waived.
Waitlist: If a trip sells out, you may join the waitlist at no charge. Waitlist spots are offered in order of registration.
Contact: For cancellation requests, email letsescape@serenescapetravel.com with your booking reference.